VoIP comes in many forms, and the Avaya pbx system is one of them. With SIP trunking, the IP Office can send your calls over the internet. This provides much of the savings you would recognize going to a 100% VoIP phones solution, without moving all of your equipment to an offsite data center while maintaining control and uptime.

CARRIER VERSATILITY. Why would you need different types of dial tone service for your business? You may have services that require landline phone service such as lifeline systems, HVAC, security, etc. However, for a business that requires a High Availability solution, carrier redundancy is an important consideration. Similar to ISP failover, an HA environment should consider diversity in dial tone (SIP, PRI, POTS) to ensure your calls are always flowing. The IP Office can service multiple carriers at once, offering failover in the event of carrier downtime.

COST OF OWNERSHIP. By purchasing the equipment and licensing, your business can drastically reduce its telecommunications expense over time. This will depend on the businesses plan to keep the phone system in place, however, it is a great option for businesses that can properly forecast their technology needs over the life of the Avaya IP Office. With proper maintenance, an Avaya IP Office can last well beyond 15 years.

TOTAL CONTROL. Control of the phone system equipment is ideal for larger organizations that already have the infrastructure setup to host their own platform. Controlling simple tasks like re-routing phone numbers or adding extensions is something any organization can benefit from. However, you’re not alone. Third party service agreements are available that will only increase uptime.

REDUCED FEATURE COSTS. Complexity equals cost, but it doesn’t need to be excessive. If your feature requirements include technologies like Call Recording, Contact Center, Advanced or Custom Reporting, the IP Office offers this in a cost effective manner instead of expensive recurring user fees that can add up quickly on larger systems.